Stock Availability

We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict.

If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If we cannot get the item, we will cancel your order immediately and let you know by email.

If we can get the item, but cannot deliver it to you within our delivery policy, we will email you with the option to cancel your order.

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Delivery Policy and Costs

We are able to deliver to most countries. However we may need to contact you for more information prior to shipping to the USA, Africa, Baltic States and Russia.

For countries other than the UK mainland

If an order value is over £200 (excluding postage) then an additional compulsory £10.00 surcharge will be added to cover insurance.

Delivery within the UK (including Northern Ireland and the Channel Islands).

These will be posted by Royal Mail 1st class up to 1000g (unless otherwise stated). Subject to stock availability and credit card authorisation, we aim to despatch all stock items within 2 working days, so please allow up to 7 working days for delivery for goods sent by Royal Mail. A Courier will be used for all orders over 1000g.

The cost is :

Weight	Price (+VAT)	Destination	Comments
Orders under 500g	£2.95
501 to 1000g	£4.95
1001 to 1250g	£5.95
1251 to 1500g	£6.95
over 1500g	£11.80	UK mainland only	These will automatically be sent by courier up to 20Kg
20Kg to 50kg	£23.60	UK mainland only	e.g. wheel sets etc
over 1500g	£20.00	Northern Ireland & Channel Islands	These will automatically be sent by courier up to 20Kg
20Kg to 50kg	£49.69	Northern Ireland & Channel Islands	e.g. wheel sets etc

Orders must be placed before 12 noon, Monday - Friday for goods to be delivered on the following working day. Deliveries to Northern Ireland & Channel Islands will be a minimum of 48 hours.

Overseas Delivery (Europe & Southern Ireland)

All European orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 14 days for delivery from placing the order. Our charge is based on the Parcelforce rate (please refer to the shopping cart)

Note: Delivery time to near European countries e.g. Southern Ireland and Holland can be as little as 48hrs.

Overseas Delivery (Rest of the World)

All overseas orders are sent by International recorded service and a signature will be required on receipt. You should allow up to 21 days for delivery from placing the order. Our charge is based on the Parcelforce rate (please refer to the shopping cart)

Note: VAT is not payable on these orders.

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Tax charges (Customs Information)

You will be responsible for any customs or import duties levied once the goods reach your country. Ramus Porscha has no control over these charges and cannot predict what they might be.

All prices on this site are shown in sterling and exclude 17.5 % VAT.

If you are ordering from outside the UK or European Union, your order is supplied without VAT (VAT free) and a copy of your ex VAT receipt will be dispatched with your goods. Local import duties may be payable by you on receipt.

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Returns & Exchanges

We are happy to accept any stock items for exchange or refund within 28 days of receipt of goods, provided the item is returned unused, in it's original packaging and with the manufacturer's tags still attached. (This does not affect your statutory rights).

Incorrectly ordered, or stock items returned will be subject to a 20% restocking charge. Non-stock/special ordered items may not be returned unless specifically agreed by ourselves beforehand and will be subject to a minimum 20% handling charge.

Damaged or Faulty Goods
Notification of all guarantee claims are to be made immediately by phone or email and to be confirmed in writing once a defect is discovered.

Damaged or faulty goods must be returned to us before a refund or replacement can be made.

Guarantee
All goods supplied are guaranteed in accordance with manufacturers/re-manufacturers specification or warranty.

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Exchanges & Surcharges Policy

This service is provided for the convenience of customers so new units can be dispatched before we receive the old unit back from you. The surcharge is refundable once the old unit has been received by us. This only applies to re-serviceable units.

Accident damaged, or units beyond repair can not be accepted.

Surcharges are displayed against the relevant products in the site and are as follows:
RAMEX1 - £50.00
RAMEX2 - £75.00
RAMEX3 - £100.00
RAMEX4 - £150.00
RAMEX5 - £200.00
RAMEX0 - £CUSTOM VALUE DEPENDANT ON PART

Please do not forget to add the cost of the relevant surcharge to the product price when placing an order. These are also subject to VAT which is fully refundable with the surcharge.

Surcharge items are new parts that require the return of the old unit.

Exchange items are reconditioned items which cannot be considered as new. By Definition they are re-manufactured to a serviceable condition with all worn or failed parts replaced to extend the life of the component. All exchange reconditioned items come with a guarantee. Unfortunately accident damaged units cannot be accepted as exchange items. Surcharges for exchange units cannot be credited until the returned unit is considered serviceable for re-use by the re-manufacturer.

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How to Change or Cancel your Order

If you have not confirmed your order, Click on "My Basket" at the top of the page
To cancel a selected item, click the "Remove" link against the selected item.
To change the quantity of an item, Click the +/- links for each item
To cancel your order completely, click the "Empty Basket " button.

If your order has been confirmed

If your order has been confirmed and you need to amend it, please email us yourcar@ramusporscha.com or telephone us on +44 (0)121 55 77 911.

If your order has been dispatched

If your order has been dispatched, you will also need to return the cancelled item(s) at your own expense to the address shown. We will refund the order or relevant part of it as soon as the goods have been received back in resale-able condition.

Please allow up to 30 days for cancellations.

We recommend that you use a registered postal service to return your item. Ramus Porscha, will not be held liable for the cost of return or lost parcels. Alternatively you can take the goods, along with your receipt into the Ramus Porscha store where our staff will be happy to exchange or refund your goods.

Please note that for returned goods, we cannot refund the price of the delivery charge.

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Complaints

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on +44 (0)121 55 77 911 or inform us by email. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

We always welcome feedback from our customers and are continually looking at ways to improve our service.

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Mis-pricing

Despite our best efforts, items in our online shop may occasionally be mis-priced. We verify prices as part of our despatch procedures and if an item's correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item's correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.

Please note: All goods remain the sole property of Ramus Porscha until paid for in full.

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Privacy & Security

We will always treat the information we collect from you as personal and confidential. Your details will only be used to complete orders, provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services. Your personal information will not be passed or sold to any third party or company (unless we are legally obliged to) without your permission.

The type of information we will need from you includes:

Your name, Address, Phone number, E-mail address, Card details, Year and model of your car(s)

The personal information which we hold is held securely in accordance with our internal security policy and the law, and is used purely to improve our service to you and your cars.

If you would like us to remove your details from our customer database and mailing list, or if you have any questions or comments about privacy please email us via yourcar@ramusporscha.com or telephone us on +44 (0) 121 55 77 911

We want you to shop online with confidence, therefore all credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Depending on your browser, you will see a different confirmation that your connection is secure. For the most common browsers, you will see a closed padlock at the foot of your screen.

We may contact you for additional security purposes should we deem this necessary.

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Trade Descriptions Act

Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur.

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Identity

Ramus Porscha in no way or form intends to pass itself off as being associated with the main Porsche Network or Dr. Ing.h.c. F. Porsche AG. The word Porsche appears on our web site for clarification purposes only. Any product or photographs bearing the Porsche Crest, have to the best of our knowledge been manufactured by Dr. Ing.h.c. F. Porsche AG and would have originally been sourced through the main Porsche Network.

The words and typefaces of badges and decals shown on this web site are subject to copyright by Dr. Ing.h.c. F. Porsche AG, and therefore are used only for descriptive purposes to indicate the style of decal for the appropriate vehicle, and would have originally been sourced through the main Porsche Network.

The words:- service, specialist, repairs, etc. refer to facilities or procedures used by Ramus Porscha and do not in any way or form intend to be passed off as being associated with the main Porsche Network.

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Clarification of Main Points

1. Specially ordered parts CANNOT be returned for credit.
   
2. Fuel injection and electrical parts cannot be returned for credit if supplied correct to application
   
3. A minimum handling charge of 25% will be applied on parts correctly supplied being returned for credit.
   
4. All orders/goods should be checked immediately on receipt so any shortages or damage to goods can be reported without delay.
   
5. All parts being returned for credit must be in a resalable condition, items will not be accepted if they appear to have been fitted, if any sealant grease has been applied or if the packing has been damaged.
   
6. We reserve the right to refuse exchange units, which are considered to be unserviceable condition.
   
7. Surcharges must be paid in upon purchase of the unit and will be reimbursed only if and when the unit is accepted by the surcharge department.
   
8. No warranty claims will be accepted on any faulty goods returned.
   
9. Items returned for credit/exchange must be received within 5days of the purchase date, accompanied by a relevant invoice. No goods will be accepted without the proof of purchase invoice.
   
10. All goods remain the property of Ramus Porscha until payment has been received in full.
    
11. Whilst every effort is made to ensure that the information contained on this web site and our catalogue is correct at time of going live or to press , products improvements or alterations may occur.
    
12. To meet increased demands and availability of products the is reserved to change manufacture, brand or component, without prior notice purchasers should check and ensure such details at time of purchase.
    
13. Please note all parts are for standard specification European cars, please check with our sales office before ordering
    
14. The right is reserved to alter prices and specification without notice.

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